Sales Consultant Telesales Job Rosebank – Platinum Life

Sales Consultant Telesales Job Rosebank is an employment opportunity advertised by Platinum Life for its resale call centre operations in Johannesburg, Gauteng. The company is looking for confident, experienced and target-driven individuals who can communicate effectively with customers, close sales and contribute to the performance of its telesales team.

The position is advertised under Rosebank, with Illovo, Sandton also appearing in the PNet listing. Applicants should confirm the exact office location with the employer.

This is an opportunity for individuals with previous sales or call centre experience who want to develop their careers in the insurance industry.

Platinum Life requires a minimum of two years of experience in a sales or call centre environment. Previous resale experience is advantageous.

Job Overview

Job Details	Information
Job Title	Sales Consultant – Telesales
Company	Platinum Life
Job Location	Rosebank / Illovo, Sandton
Province	Gauteng
Industry	Insurance
Job Category	Sales and Call Centre
Experience Level	Experienced
Minimum Experience	2 years in sales or a call centre
Advantageous Experience	Resale experience
Minimum Qualification	Not specified in the available vacancy information
Employment Type	Permanent
Job Type	Full-Time
Employment Equity	EE/AA listing
Salary	Not specified
Commission	Not confirmed
Closing Date	Not specified
Application Method	Online through PNet

Sales Consultant Telesales Job Rosebank Requirements

Platinum Life is looking for individuals who have previous experience in sales or call centre operations and can perform effectively in a competitive, target-driven environment.

Minimum Work Experience

Applicants must have at least two years of experience in sales or a call centre environment.

Relevant experience may include:

• Outbound telesales.
• Insurance sales.
• Customer acquisition.
• Call centre sales.
• Customer retention.
• Telephone-based customer service.
• Direct sales.
• Customer relationship management.
• Sales target achievement.

Candidates should explain their previous responsibilities clearly on their CV.

Applicants who have worked in target-driven environments should highlight their achievements.

Resale Experience

Previous resale experience is advantageous.

Resale generally refers to selling additional or repeat products to customers or leads who have previously interacted with a business.

In an insurance environment, resale activities may involve discussing additional products with eligible customers.

The exact resale process used by Platinum Life should be confirmed during recruitment.

Educational Requirements

The available vacancy information does not establish a compulsory minimum educational qualification.

Applicants should check the complete PNet application requirements for any qualification or certification conditions.

Communication Skills

Candidates should be comfortable communicating with customers over the telephone.

Important abilities include:

• Speaking clearly and confidently.
• Listening to customer questions.
• Explaining information accurately.
• Responding professionally.
• Maintaining a positive tone.
• Communicating respectfully.
• Building rapport with customers.

Sales Skills

The successful candidate must be able to work towards sales targets and close deals.

Relevant skills include:

• Product presentations.
• Persuasive communication.
• Negotiation.
• Handling customer objections.
• Understanding customer needs.
• Following up on sales opportunities.
• Closing sales professionally.

Ability to Work Under Pressure

Call centre sales environments can involve demanding performance targets.

Candidates should be comfortable managing their responsibilities, responding to feedback and maintaining a professional attitude.

Personal Qualities

The role may suit individuals who are:

• Self-motivated.
• Confident.
• Energetic.
• Goal-oriented.
• Persuasive.
• Professional.
• Disciplined.
• Resilient.
• Customer-focused.
• Willing to improve their sales performance.

Key Duties and Responsibilities

The vacancy identifies telesales, resale activities and achieving sales targets as central aspects of the position.

The following sections explain the typical responsibilities associated with an experienced resale call centre position. The exact daily duties should be confirmed with Platinum Life.

1. Conducting Outbound Sales Calls

The Sales Consultant will work in a telephone-based sales environment.

Typical activities include:

• Contacting customers.
• Introducing relevant products.
• Explaining the purpose of calls.
• Identifying potential sales opportunities.
• Responding to customer questions.
• Following the company’s sales procedures.

Candidates should be comfortable speaking to different customers throughout the working day.

2. Promoting Insurance Products

Platinum Life operates in the insurance industry.

Sales Consultants may be required to explain the company’s insurance products and their relevant features.

Responsibilities can include:

• Providing product information.
• Explaining available benefits.
• Answering questions about cover.
• Discussing applicable terms.
• Referring complex enquiries to the appropriate department.

Product information must be communicated accurately.

3. Working With Resale Opportunities

The position is advertised for a resale call centre.

Sales Consultants may engage customers who are eligible for additional or repeat insurance products.

Typical activities include:

• Identifying suitable opportunities.
• Discussing available products.
• Understanding customer interests.
• Explaining relevant benefits.
• Following the employer’s sales process.

Applicants should confirm the exact customer base and products involved.

4. Building Customer Relationships

Strong customer relationships are important in telephone sales.

The successful candidate should:

• Listen to customer concerns.
• Communicate respectfully.
• Explain information clearly.
• Respond to questions.
• Maintain professional conversations.
• Support a positive customer experience.

Good communication helps customers understand the products being discussed.

5. Understanding Customer Needs

Sales Consultants should identify customer needs before presenting a product.

This may involve asking appropriate questions, listening carefully and explaining options that are relevant to the customer’s circumstances.

Insurance products should not be prese