Sales Consultant Job Empangeni – Italtile Ceramics (Pty) Ltd

Sales Consultant Job Empangeni is a retail employment opportunity advertised by Italtile Ceramics (Pty) Ltd for candidates who are passionate about customer service, sales and helping customers choose suitable products.

The company is looking for a dynamic, motivated and results-driven Sales Consultant to join its team in Empangeni, KwaZulu-Natal.

The successful candidate will assist customers with product selection, contribute to sales growth, maintain professional customer relationships and support daily retail operations.

The position also involves inventory management, product displays, weekly stock counts, transaction processing and after-sales service.

This opportunity may suit individuals who enjoy working with customers, understand retail sales processes and want to develop their careers in the home improvement and building materials retail industry.

Job Overview

Job Details	Information
Job Title	Sales Consultant
Company	Italtile Ceramics (Pty) Ltd
Retail Business	CTM / Italtile Group
Location	Empangeni
Province	KwaZulu-Natal
Job Category	Sales and Retail
Industry	Retail / Building Materials / Home Improvement
Experience Level	Not specified
Minimum Qualification	Not specified in the accessible vacancy
Required Experience	Not specified
Salary	Not specified
Employment Type	Not confirmed
Job Type	Not confirmed
Closing Date	Not specified
Reference Number	Not specified
Application Method	Online via PNet

Sales Consultant Job Empangeni Requirements

Italtile Ceramics is looking for a candidate who understands the importance of customer service and has the ability to contribute to a successful retail sales team.

The advertisement identifies customer service, sales knowledge and a results-driven attitude as important qualities.

Customer Service Skills

Applicants should have a strong interest in helping customers.

The successful candidate will be expected to:

• Welcome customers professionally.
• Listen to customer requirements.
• Recommend appropriate products.
• Explain product information.
• Answer customer questions.
• Assist customers throughout the purchasing process.
• Provide professional after-sales support.

Good customer service is important because customers purchasing tiles, bathroom products and home improvement materials often need assistance comparing different options.

Sales Skills

The employer is looking for someone with a strong understanding of sales processes.

Relevant skills include:

• Customer engagement.
• Product presentations.
• Identifying customer needs.
• Upselling.
• Relationship building.
• Sales target management.
• Closing sales.
• Customer retention.

Candidates should be comfortable recommending products while ensuring that customers receive accurate information.

Communication Skills

The successful candidate should communicate effectively with customers and colleagues.

Important communication abilities include:

• Speaking clearly.
• Listening carefully.
• Explaining product features.
• Responding to enquiries.
• Communicating professionally.
• Resolving misunderstandings.

Teamwork

The position involves working with colleagues to achieve store sales targets.

Applicants should be comfortable cooperating with other team members, sharing information and contributing to store operations.

Organisational Skills

The successful candidate will support stock counts, product displays and category management.

Good organisational skills are therefore important.

Attention to Detail

Accurate transaction processing and stock management require careful attention to detail.

Applicants should be able to follow procedures and identify errors.

Educational Qualifications

The accessible Empangeni advertisement does not confirm a compulsory minimum educational qualification.

Applicants should review the complete PNet application requirements for any qualification conditions.

Previous Work Experience

The accessible Empangeni vacancy does not specify an exact minimum number of years of experience.

Previous retail, sales or customer service experience may be useful, but it should not be presented as a compulsory requirement unless confirmed by the employer.

Key Duties and Responsibilities

1. Providing Excellent Customer Service

One of the main responsibilities is assisting customers with their purchasing decisions.

The Sales Consultant will:

• Welcome customers.
• Understand their requirements.
• Provide relevant product information.
• Recommend suitable options.
• Respond to customer questions.
• Maintain a professional attitude.

Customers should receive assistance that helps them make informed purchasing decisions.

2. Helping Customers Select Products

The successful candidate will assist customers in choosing products that meet their needs.

In a tile and bathroom retail environment, customers may be interested in products such as:

• Floor tiles.
• Wall tiles.
• Bathroom fittings.
• Sanitaryware.
• Taps.
• Accessories.
• Related installation products.

The Sales Consultant should understand the products available at the store and explain their relevant features.

3. Driving Sales Growth

The employer requires the successful candidate to contribute to increased sales.

Responsibilities include:

• Engaging customers proactively.
• Identifying buying opportunities.
• Presenting suitable products.
• Encouraging customers to explore relevant options.
• Working towards store sales targets.
• Supporting promotional activities.

The objective is to increase sales while maintaining high customer service standards.

4. Upselling Products

Upselling is specifically mentioned in the advertisement.

Upselling involves helping customers consider an alternative or additional product that better meets their needs.

For example, a customer purchasing bathroom tiles may also need suitable installation materials or related accessories.

Sales Consultants should recommend products based on genuine customer requirements.

5. Building Customer Relationships

The successful candidate must develop and maintain relationships with customers.

Responsibilities include:

• Communicating professionally.
• Understanding customer preferences.
• Providing consistent service.
• Responding to enquiries.
• Following up when appropriate.
• Encouraging repeat business.

Positive customer relationships can support long-term retail sales.

6. Supporting Repeat Business

The employer expects Sales Consultants to help maintain customer loyalty.

Customers who receive reliable service may return for future purchases or recommend the store to others.

The successful candidate should therefore focus on delivering a positive experience during every interaction.

7. Assisting With Inventory Management

Inventory management is one of the advertised responsibilities.

The Sales Consultant will assist with activities that help the store maintain accurate stock information.

This may include:

• Checking stock availability.
• Identifying low-stock products.
• Communicating stock concerns.
• Supporting stock organisation.
• Assisting with inventory procedures.

Accurate stock information helps customers receive reliable product availability updates.

8. Managing Product Categories

The advertisement specifically includes product category management.

Responsibilities may include:

• Monitoring assigned product categories.
• Checking product availability.
• Maintaining organised displays.
• Identifying stock discrepancies.
• Communicating category-related issues.
• Supporting appropriate product presentation.

The exact categories assigned will depend on store requirements.

9. Performing Weekly Stock Counts

The successful candidate will be responsible for weekly stock counts.

Responsibilities include:

• Counting assigned stock items.
• Checking physical quantities.
• Comparing counts with recorded information.
• Identifying discrepancies.
• Reporting stock differences.
• Following store stock-counting procedures.

Stock counts are important for maintaining inventory accuracy and identifying potential stock losses.

10. Maintaining Product Displays

The Sales Consultant will help maintain product displays.

Responsibilities include:

• Keeping displays organised.
• Ensuring products are presented neatly.
• Supporting merchandising standards.
• Identifying damaged display items.
• Maintaining an attractive shopping environment.

Well-maintained displays help customers compare products and make purchasing decisions.

11. Supporting Store Sales Targets

The employer expects Sales Consultants to collaborate with colleagues to meet and exceed store sales targets.

Responsibilities include:

• Understanding sales objectives.
• Contributing to team performance.
• Monitoring progress.
• Identifying opportunities to improve sales.
• Supporting colleagues.
• Maintaining a customer-focused approach.

12. Processing Customer Transactions

The successful candidate must process customer transactions accurately.

Depending on the store’s systems, responsibilities may include:

• Confirming product details.
• Checking quantities.
• Ensuring accurate pricing.
• Processing sales transactions.
• Following payment procedures.
• Providing appropriate transaction documentation.

Accuracy is important to prevent errors and customer dissatisfaction.

13. Providing After-Sales Support

After-sales support is specifically included in the vacancy.

The Sales Consultant may assist customers with enquiries after a purchase.

Responsibilities include:

• Responding to product questions.
• Explaining relevant store procedures.
• Assisting with order enquiries.
• Directing customers to the correct department.
• Escalating concerns when necessary.

Professional after-sales service helps maintain customer confidence.

14. Working With Team Members

The successful candidate will collaborate with colleagues to support store performance.

Teamwork may involve:

• Sharing product information.
• Supporting busy sales periods.
• Helping colleagues with customer enquiries.
• Participating in store discussions.
• Contributing to sales targets.
• Maintaining professional working relationships.

15. Maintaining a Positive Shopping Experience

The Sales Consultant will contribute to a welcoming retail environment.

This includes maintaining professional communication, supporting organised displays and ensuring that customers receive appropriate assistance.

Skills and Competencies

Customer Service

Applicants should enjoy helping customers and responding to their needs.

Retail Sales

Understanding how to promote products and close sales is important.

Product Knowledge

The successful candidate should be willing to learn about the products sold by the business.

Upselling

Candidates should be comfortable recommending suitable additional products.

Communication

Clear and professional communication is essential.

Teamwork

The role requires cooperation with colleagues.

Stock Management

Applicants should be comfortable assisting with inventory procedures and weekly stock counts.

Attention to Detail

Accuracy is important when counting stock and processing transactions.

Problem-Solving

The successful candidate should be able to respond to customer enquiries and identify appropriate solutions.

Time Management

Retail employees must balance customer service, stock activities and sales responsibilities.

Salary and Benefits

The accessible Empangeni vacancy does not disclose a specific salary.

It also does not confirm:

• Sales commission.
• Performance bonuses.
• Medical aid.
• Retirement benefits.
• Staff discounts.
• Transport allowances.
• Other employment benefits.

Applicants should confirm the complete remuneration package directly with the employer.

Job Location

Empangeni, KwaZulu-Natal, South Africa

The position is advertised for Empangeni.

The exact store address and reporting location should be confirmed through the application process.

Employment Type and Working Hours

The accessible advertisement does not independently confirm whether this particular position is permanent, temporary or fixed-term.

The exact working hours are also not specified.

Applicants should ask about:

• Employment contract type.
• Working days.
• Weekend requirements.
• Public holiday work.
• Shift arrangements.
• Overtime conditions.
• Salary and commission.

About Italtile Ceramics and CTM

Italtile is a South African group operating in the tile, bathroom and related home improvement industries.

The group is associated with well-known retail businesses, including CTM.

CTM specialises in products used for home construction, renovation and improvement.

These include tiles, bathroom products, taps, sanitaryware and related accessories.

Sales Consultants play an important role in helping customers understand available products and make purchasing decisions.

The employer’s PNet advertisements for Sales Consultants describe opportunities for individuals who are passionate about customer service and retail sales.

Who Should Apply?

This opportunity may suit individuals who:

• Enjoy working with customers.
• Have an interest in retail sales.
• Understand basic sales processes.
• Can communicate professionally.
• Are motivated to achieve targets.
• Can work effectively with colleagues.
• Are comfortable handling stock.
• Pay attention to detail.
• Are willing to learn about tile and bathroom products.
• Want to develop their retail careers.

Candidates with previous customer service or retail sales experience may have relevant transferable skills.

How to Prepare Your CV

Applicants should prepare an updated CV that highlights their most relevant skills and experience.

Useful information includes:

• Previous employment.
• Retail sales experience.
• Customer service responsibilities.
• Sales targets achieved.
• Stock counting experience.
• Merchandising experience.
• Transaction processing experience.
• Product knowledge.
• Educational qualifications.
• Contact information.

Candidates who have worked in retail should provide specific examples of their responsibilities and achievements.

For example, someone who previously assisted with weekly stock counts should mention that experience because it directly relates to this vacancy.

How to Apply for the Sales Consultant Job Empangeni

Interested applicants can apply through the original Italtile Ceramics vacancy on PNet.

Application link:

https://www.pnet.co.za/jobs–Sales-Consultant-Empangeni-Italtile-Ceramics-Pty-Ltd–4292669-inline.html

Step-by-Step Application Process

1. Open the original PNet vacancy.
2. Confirm that the job title is Sales Consultant.
3. Check that the location is Empangeni, KwaZulu-Natal.
4. Review the employer’s complete requirements.
5. Prepare an updated CV.
6. Highlight your retail sales and customer service experience.
7. Include any stock counting or merchandising experience.
8. Follow the online application instructions.
9. Complete the requested information accurately.
10. Submit your application while the vacancy is accepting candidates.

Applicants should not pay recruitment fees to obtain employment.

Application Closing Date

The accessible vacancy does not specify an application closing date.

Candidates should check the original PNet listing for current availability.

Frequently Asked Questions

Where is the Italtile Sales Consultant job located?

The position is advertised in Empangeni, KwaZulu-Natal.

Which company is recruiting?

Italtile Ceramics (Pty) Ltd.

What type of job is this?

It is a retail sales and customer service position.

What are the main responsibilities?

The role includes assisting customers, increasing sales, maintaining customer relationships, managing product categories, conducting weekly stock counts, processing transactions and providing after-sales support.

Is previous sales experience required?

The accessible Empangeni advertisement does not specify a compulsory number of years of experience.

Is Matric required?

The accessible vacancy information does not confirm the minimum qualification for this specific position.

Will I work with customers?

Yes. Customer service and product recommendations are central responsibilities.

Will I need to meet sales targets?

Yes. The employer expects Sales Consultants to contribute to meeting and exceeding store sales targets.

Will I be responsible for stock counts?

Yes. Weekly stock counts are specifically mentioned in the vacancy.

Does the job involve handling payments?

The advertisement includes accurate processing of customer transactions.

How much does the position pay?

The salary is not disclosed in the accessible advertisement.

Is this a permanent position?

The contract type has not been independently confirmed from the accessible vacancy information.

What is the closing date?

No specific closing date is confirmed.

How can I apply?

Applications can be submitted through the original PNet vacancy.

More Retail and Sales Jobs in South Africa

Job seekers looking for retail, customer service, cashier, sales consultant and stock management opportunities can explore additional vacancies on JobMarketSA.

Visit: https://jobmarketsa.co.za/

Disclaimer: JobMarketSA is an independent employment-information website and is not affiliated with Italtile Ceramics, CTM or PNet. Applicants should confirm the current vacancy status, qualifications, experience requirements, salary, employment type and application instructions directly with the employer.