IT Technician Vacancies in Pretoria & Cape Town

IT Window is recruiting experienced IT Technicians for two opportunities in South Africa. One position is available in Pretoria, Gauteng, while the second is based in Cape Town, Western Cape.

These positions are aimed at experienced Tier 2+ IT support professionals who can troubleshoot complex technical problems, support business clients and work with limited supervision.

The successful candidates will provide a combination of remote and onsite IT support. Because technicians may need to travel to client locations, applicants must have a valid driver’s licence and their own reliable vehicle.

Key Responsibilities

The IT Technician will provide Tier 2 and advanced technical support to business clients.

Responsibilities include:

• Diagnosing and resolving hardware and software problems.
• Troubleshooting network, connectivity and system-related issues.
• Installing and configuring desktops and laptops.
• Maintaining and troubleshooting servers.
• Supporting computer peripherals and networking equipment.
• Providing both remote and onsite technical support.
• Responding to technical service requests.
• Prioritising support requests according to urgency and business impact.
• Helping implement, maintain and upgrade IT systems and applications.
• Working with other members of the technical team on escalated problems.
• Maintaining accurate client and technical documentation.
• Supporting the security, reliability and integrity of client IT environments.
• Communicating with clients about technical problems, progress and solutions.

Networking and VoIP Responsibilities

Applicants need practical networking and VoIP experience.

The successful candidate should be comfortable configuring and troubleshooting:

• LAN
• WAN
• Wi-Fi
• DNS
• DHCP
• TCP/IP
• Other common network services

Candidates must also have experience supporting VoIP clients and technologies such as SIP and PBX systems.

This includes VoIP configuration, troubleshooting and number-porting processes.

IT Technician Requirements

Applicants must have at least 3+ years of experience working as an IT Technician, IT Support Technician, Tier 2 Technician or in a similar technical-support position.

Candidates also need strong practical troubleshooting experience across:

• Computer hardware
• Software
• Networks
• Microsoft-based IT environments

The employer requires a relevant technical qualification such as CompTIA A+, Network+ or an Information Technology diploma/equivalent qualification.

The vacancy also lists Microsoft Certified Desktop Support Technician (MCDST) among its mandatory requirements.

Driver’s Licence and Vehicle

Applicants must have:

A valid driver’s licence

and

Their own reliable vehicle.

This is important because the position includes onsite client support and technical call-outs.

Candidates must therefore be willing and able to travel to client sites when required.

Communication and Personal Skills

Applicants should have:

• Good written communication abilities.
• Good verbal communication abilities.
• Strong problem-solving skills.
• Ability to prioritise multiple technical tasks.
• Ability to work independently.
• Ability to perform with limited supervision.
• Ability to work effectively with a technical team.
• Professional client-service skills.

Candidates should also be fluent in English and/or Afrikaans.

Advantageous Skills and Certifications

The following skills and qualifications can strengthen an application but are listed as advantageous rather than mandatory:

• ITIL certification.
• Microsoft Hyper-V experience.
• VMware experience.
• VirtualBox or similar virtualisation experience.
• Website-development experience.
• Website-management experience.
• HTML knowledge.
• CSS knowledge.
• JavaScript knowledge.
• PHP knowledge.
• WordPress experience.
• Domain-hosting knowledge.
• DNS configuration.
• Website administration.
• Previous experience supporting business IT environments.
• Managed-service client support experience.

Applicants shouldn’t assume that website-development experience is compulsory. The employer separates these abilities from the mandatory technical requirements.

Locations

IT Window is filling two positions:

Pretoria, Gauteng

and

Cape Town, Western Cape

Applicants should therefore make it clear which location they are applying for when submitting their application.

How to Apply

Candidates who meet the requirements can apply through the original PNet vacancy page.

Before applying, make sure your CV clearly shows your 3+ years of IT support experience and any Tier 2 responsibilities.

Your CV should also highlight practical experience with networking, Microsoft environments, hardware/software troubleshooting, VoIP, SIP and PBX systems.

Include your relevant IT qualifications and certifications and make it clear that you have a valid driver’s licence and access to your own reliable vehicle.

Important: JobMarketSA is an independent job-information website and is not IT Window, PNet or the hiring organisation. Applicants should verify all vacancy and application information before submitting personal documents.