IT Manager – Network IT – Johannesburg North, Gauteng

IT Manager Job Johannesburg North is a career opportunity advertised by Network IT for an experienced technology professional who can manage IT infrastructure, lead technical support teams and maintain secure, reliable technology services.

The successful candidate will be responsible for daily IT operations within a complex, multi-site environment. The role combines hands-on technical expertise with team leadership, incident management, cybersecurity and infrastructure administration.

This position is suitable for candidates with seven or more years of experience in IT infrastructure, networking, cloud computing or technical support, including three to five years of experience leading an IT team.

The appointed IT Manager will work closely with the Head of IT to implement technology strategies and ensure that operational activities meet business requirements.

Job Overview

Job Details	Information
Job Title	IT Manager
Recruitment Agency	Network IT
Location	Johannesburg North
Province	Gauteng
Industry	Information Technology
Job Category	IT Jobs
Experience Required	7+ years in IT
Leadership Experience	3–5 years
Salary	Not specified
Employment Type	Not confirmed
Closing Date	Not specified

IT Manager Job Johannesburg North Requirements

Applicants must demonstrate relevant technical and management experience.

The advertised requirements include:

• At least seven years of experience in IT infrastructure, networking, cloud environments or technical support.
• Three to five years of experience leading an IT infrastructure, technical support or operations team.
• Strong practical knowledge of infrastructure, networks, cloud services and endpoint devices.
• Experience managing Tier 2 support escalations.
• Ability to coordinate with Tier 1 support, field service teams and Tier 3 technical specialists.
• Practical experience implementing cybersecurity controls.
• Knowledge of vulnerability identification and remediation.
• Strong Linux administration and troubleshooting abilities.
• Experience managing AWS cloud infrastructure.
• Advanced networking and firewall knowledge.
• Experience handling major incidents and root-cause investigations.
• Understanding of disaster recovery and IT service management.
• PowerShell scripting experience.

Advantageous Experience and Qualifications

The following will strengthen an application:

• Experience supporting IT operations across multiple locations.
• Previous involvement in customer-facing or 24-hour IT environments.
• Bash or Python scripting experience.
• Relevant IT qualifications or professional certifications.
• Certifications related to cloud computing, infrastructure, networking, cybersecurity or service management.

These qualifications and additional skills are advantageous rather than compulsory, according to the advertisement.

Key Duties and Responsibilities

1. IT Operations and Team Management

The successful candidate will lead the Tier 2 technical support and infrastructure operations team.

Responsibilities include:

• Supervising daily IT support activities.
• Assigning responsibilities and monitoring team performance.
• Managing technical escalations.
• Coordinating support activities between different technical teams.
• Ensuring that service delivery meets operational requirements.
• Coaching and developing technical employees.
• Monitoring team performance and addressing areas requiring improvement.

The IT Manager must ensure that technical problems are investigated and resolved efficiently.

2. Server and Operating System Administration

The position involves overseeing several operating system environments.

Responsibilities include:

• Managing Windows Server infrastructure.
• Supporting Windows 11 environments.
• Overseeing Linux administration.
• Monitoring system availability and performance.
• Coordinating server maintenance activities.
• Investigating operating system and infrastructure problems.
• Ensuring that systems remain updated and secure.

Applicants should demonstrate practical experience working with enterprise technology infrastructure.

3. AWS Cloud Infrastructure Management

The successful candidate will oversee operational activities involving Amazon Web Services (AWS).

Responsibilities include:

• Monitoring cloud infrastructure.
• Maintaining cloud service availability.
• Coordinating backups and recovery arrangements.
• Investigating cloud performance problems.
• Supporting disaster recovery procedures.
• Ensuring that cloud operations meet organisational requirements.

Candidates with practical AWS administration experience should highlight the services and environments they have managed.

4. Network Infrastructure and Connectivity

The IT Manager will be responsible for overseeing the organisation’s network infrastructure.

The role covers:

• Wide Area Networks (WAN).
• Local Area Networks (LAN).
• Software-Defined WAN (SD-WAN).
• Virtual Private Networks (VPN).
• DNS and DHCP services.
• Network routing and switching.
• Firewalls and security controls.
• Connectivity between business locations.

The successful candidate will work to maintain stable connections and address network-related problems that affect business operations.

5. Microsoft 365 and Identity Management

The position includes overseeing Microsoft 365 and identity-related operations.

Responsibilities include:

• Managing Microsoft 365 services.
• Supporting Microsoft Entra ID.
• Monitoring identity and access management.
• Overseeing endpoint management.
• Maintaining appropriate user permissions.
• Supporting secure authentication and access procedures.

Experience administering enterprise Microsoft environments will be important for this role.

6. Cybersecurity and Vulnerability Management

The IT Manager will help maintain the organisation’s operational cybersecurity controls.

Responsibilities include:

• Coordinating system patching.
• Monitoring endpoint security solutions.
• Supporting EDR, MDR and SIEM security operations.
• Identifying and addressing vulnerabilities.
• Managing multifactor authentication requirements.
• Monitoring privileged user access.
• Ensuring that security concerns receive appropriate attention.

The successful candidate must understand how cybersecurity measures protect infrastructure, business systems and organisational information.

7. Incident Management and Root-Cause Analysis

The position involves taking responsibility for significant technical incidents.

The IT Manager will:

• Coordinate responses to major IT incidents.
• Investigate recurring technical failures.
• Identify the underlying causes of problems.
• Recommend corrective actions.
• Monitor progress until incidents are resolved.
• Improve procedures to reduce repeated disruptions.

Strong incident management is important for maintaining reliable IT services.

8. Backup and Disaster Recovery

The successful candidate will oversee backup and recovery processes.

Responsibilities include:

• Monitoring backup operations.
• Ensuring that recovery procedures are maintained.
• Coordinating restoration testing.
• Supporting disaster recovery exercises.
• Identifying weaknesses in recovery arrangements.
• Helping maintain business continuity.

The position requires practical experience with backup, restoration and disaster recovery activities.

9. IT Asset and Licence Management

The IT Manager will oversee records and processes relating to the organisation’s technology assets.

This includes:

• Maintaining IT asset records.
• Managing software licences.
• Monitoring system configurations.
• Keeping infrastructure documentation updated.
• Supporting technology lifecycle planning.
• Coordinating equipment and system changes.

Accurate records help improve accountability and support operational planning.

10. Vendor and Service Provider Coordination

The successful candidate will work with external technology service providers.

These may include:

• Cloud service providers.
• Internet service providers.
• Infrastructure vendors.
• Network and security suppliers.
• Other technology partners.

The IT Manager will coordinate operational activities and help resolve service-related concerns.

11. Service Delivery and Performance Monitoring

The position involves monitoring IT service performance.

Responsibilities include:

• Reviewing service level agreements.
• Monitoring unresolved support tickets.
• Tracking ticket ageing.
• Measuring operational performance.
• Reviewing IT service delivery indicators.
• Identifying opportunities to improve response and resolution times.

The successful candidate should use performance information to improve service quality and operational efficiency.

12. Process Improvement and Automation

The IT Manager will identify recurring technical problems and recommend improvements.

Responsibilities include:

• Reviewing existing technical procedures.
• Improving standard operating procedures.
• Identifying opportunities for automation.
• Strengthening monitoring processes.
• Reducing repeated technical incidents.
• Improving the efficiency of daily IT operations.

PowerShell scripting experience is required, while Bash or Python knowledge will be advantageous.

Required Technical Skills

Applicants should have strong practical knowledge of the following technologies and operational areas:

Technical Area	Relevant Skills
Operating Systems	Windows Server, Windows 11, Linux
Cloud Computing	AWS
Networking	LAN, WAN, SD-WAN, VPN, DNS, DHCP
Network Security	Firewalls, routing and switching
Microsoft Services	Microsoft 365, Entra ID
Cybersecurity	EDR, MDR, SIEM, MFA
Scripting	PowerShell
IT Operations	Incident management, SLAs, service delivery
Business Continuity	Backups, restoration and disaster recovery

Leadership and Management Skills

The role requires someone who can combine technical knowledge with effective people management.

Suitable applicants should demonstrate:

• Strong team leadership abilities.
• Experience coaching technical employees.
• Good communication skills.
• Ability to manage complex technical incidents.
• Strong analytical and problem-solving skills.
• Ability to prioritise competing operational demands.
• Confidence when working with senior IT leadership.
• Attention to detail.
• Ability to improve processes and operational performance.
• Professional management of internal and external stakeholders.

Qualifications and Certifications

Relevant qualifications or certifications in IT infrastructure, cloud computing, networking, cybersecurity or IT service management will be advantageous.

The advertisement does not identify a specific degree or certification as compulsory.

Applicants should therefore focus on demonstrating the required practical experience and leadership background.

About Network IT

Network IT is a recruitment brand specialising in information technology positions.

The company recruits professionals for opportunities involving IT infrastructure, software development, data analytics, cloud computing and related technical fields.

For this vacancy, Network IT is recruiting on behalf of a client operating a complex technology environment.

The client organisation’s name has not been disclosed in the available advertisement.

Job Location

Johannesburg North, Gauteng, South Africa

The successful candidate will support technology operations across multiple business locations.

Applicants should confirm the exact workplace address and working arrangements with the recruiter.

Employment Type

The accessible advertisement does not clearly confirm whether the position is permanent, fixed-term or contract-based.

Candidates should verify the employment arrangement before accepting an offer.

Salary and Benefits

The employer has not provided a confirmed salary amount or benefits package in the accessible advertisement.

Applicants should discuss remuneration directly with the recruitment consultant.

Application Closing Date

A confirmed application closing date has not been provided.

Candidates should check the original vacancy to establish whether applications are still being accepted.

How to Apply for the IT Manager Job Johannesburg North

Interested applicants can apply through the original Network IT vacancy advertised on PNet.

Application link:

https://www.pnet.co.za/jobs–IT-Manager-Johannesburg-North-Network-IT–4293144-inline.html

Before applying, ensure that your CV demonstrates:

• At least seven years of relevant IT experience.
• Three to five years of IT team leadership experience.
• Experience managing Tier 2 technical support.
• Practical knowledge of Windows Server and Linux.
• AWS cloud administration.
• Networking and firewall management.
• Microsoft 365 and Entra ID administration.
• Cybersecurity and vulnerability remediation.
• Backup and disaster recovery.
• PowerShell scripting.
• Incident management and service delivery improvements.

Applicants should provide examples of teams they have managed, infrastructure they have supported and improvements they have delivered.

Recruitment Contact

Recruitment Consultant: Samkelisiwe Makhanye

Telephone: 011 622 9526

The recruiter indicates that candidates who do not receive feedback within two weeks may regard their application as unsuccessful. Candidate profiles may be retained for consideration for other suitable opportunities.

Explore More IT Jobs

Applicants looking for additional IT employment opportunities can visit JobMarketSA.co.za for other technology and infrastructure-related vacancies.

Website: https://jobmarketsa.co.za/

Disclaimer: JobMarketSA is an independent job-information platform and is not Network IT, PNet or the client employer. Applicants should verify vacancy information before submitting personal documents.