Commercial Service Lead – Johannesburg and Cape Town

Commercial Service Lead Opportunity

Recruitment Legends is recruiting for a Commercial Service Lead opportunity available in Johannesburg and Cape Town.

The successful candidate will play an important role in improving the growth, profitability and overall performance of the organisation’s service portfolio. The position requires someone with strong commercial skills who can build customer relationships, identify new business opportunities and help secure and manage service contracts.

The role involves working closely with sales, operations and customer-facing teams to support revenue growth while maintaining high standards of service delivery and customer satisfaction.

Key Responsibilities

The successful candidate will be expected to:

• Prepare, coordinate and negotiate commercial proposals and service agreements with customers while protecting revenue.
• Build and maintain strong client relationships through regular communication and effective customer support.
• Manage customer feedback and assist with resolving complaints and claims.
• Review existing, previous and prospective customers to identify opportunities for additional business.
• Identify important decision-makers and contacts within customer organisations.
• Monitor the profitability and performance of commercial contracts.
• Track sales opportunities and provide management with updates on contracts, risks and potential growth opportunities.
• Identify early signs of customer dissatisfaction or possible contract cancellation and develop appropriate risk-management actions.
• Ensure commercial agreements comply with applicable legal requirements, internal procedures and company policies.
• Review completed service work to ensure required standards have been achieved.

Minimum Requirements

Applicants should have:

• Previous experience in contract sales, commercial negotiations or business development.
• A tertiary qualification, preferably in Business Management, Sales or a related discipline.
• Strong commercial awareness and strategic thinking abilities.
• Knowledge of sales processes, negotiation techniques and closing commercial deals.
• Excellent attention to detail, particularly when reviewing contracts.
• Basic understanding of Health and Safety requirements.
• Strong project-management capabilities.
• Good communication and presentation skills.
• Strong interpersonal skills and the ability to collaborate effectively with others.
• A professional approach built around integrity, reliability, urgency and achieving results.
• The ability to remain resilient and adaptable in a fast-moving business environment.

Who Should Apply?

This opportunity may suit experienced commercial, sales or business-development professionals who are comfortable managing customer relationships, negotiating agreements and identifying opportunities to grow service revenue.

Candidates should be confident working across different departments and balancing customer satisfaction with the commercial objectives of the organisation.

How to Apply

Applications are being handled by Recruitment Legends through PNet.

Candidates should review the original vacancy and submit their application through the official PNet job listing.

Important: Job Market SA does not charge job seekers to apply for vacancies. Never pay anyone who promises to secure a job, interview or placement on your behalf.

Source: PNet / Recruitment Legends